Case study · The Refined Luxury

A members’ portal for luxury handbag care

The Refined Luxury looks after, restores and resells luxury pieces in Dubai. We built the portal where its members choose a care plan, manage it and book their pieces in.

A laptop on a stone surface showing The Refined Luxury membership site, beside a tan leather handbag

Client: The Refined Luxury
Industry: Luxury retail & resale
Location: Dubai, UAE
Year: 2026

Web app
Subscriptions

Overview

The Refined Luxury runs handbag and luxury goods care as a membership. Members pay monthly or annually for a set number of cleans, a discount on quoted restoration work and first access to resale arrivals.

The portal is where that membership lives. A new member verifies an email address or phone number, picks one of three tiers and has a profile the same day. From then on it keeps track of what the plan includes and what has been used.

It runs on the same records as the staff system we built for the business, so a member’s plan, bookings and quotes are the ones the team sees.

Visit portal.therefinedluxury.com

What we built

The parts that make it work

Three membership tiers
Care, Signature and Maison, billed monthly or annually, with members free to move between them.
Sign-up in a minute
Verify an email or phone number, choose a tier and the member profile opens.
Clean allowances
Monthly cleans counted against the plan, with unused cleans rolling over once.
Pause and resume
Members can pause for a billing cycle from the portal.
Member pricing
The tier’s discount applied to quoted restoration, authentication and resale work.
Early resale access
New resale arrivals shown to members before they are listed publicly.

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